BPO Services
BPO Services That Help You Sell, Support and Scale
Outsource your calling and customer operations to a team that works on professional dialer, CRM and voice technology — so you get the output of a full operations floor without building one yourself. Instead of hiring, training, and managing a calling team yourself, you get a ready team that works to your scripts, your targets, and your reporting rhythm — while the day-to-day management sits with us.
Services
What We Handle For You
Calling, support and lead work handled end to end by our trained team, on Syntrivo technology.
Outbound Calling Campaigns
Sales, follow-up and reactivation calls handled by trained agents working on our cloud dialer, with every call recorded and reported. Every campaign runs to an agreed script and target list, with call outcomes reported back to you in plain summaries. The deliverable is a handled calling campaign with recorded calls and reported outcomes, used to reach, follow up and reactivate prospects; it suits businesses that need more sales conversations without hiring an in-house calling team.
Inbound Customer Support
Your customers' calls answered promptly and professionally, so no query waits and no customer feels ignored. Your customers reach a trained voice instead of a queue, and recurring questions are logged so the same issues stop repeating. The deliverable is a staffed support line with logged queries and call records, used to answer customers promptly and keep service running; it suits businesses whose customers call often and cannot wait in a queue.
Lead Generation & Qualification
Prospects are researched, called and qualified against your criteria before they ever reach your sales team. Qualified means checked against your criteria before a lead reaches your sales team — so your closers spend their time on prospects who actually fit. The deliverable is a list of checked, qualified prospects handed to your sales team, used to fill the pipeline with people who fit your criteria; it suits sales-led businesses that waste time on unqualified enquiries.
Appointment
Setting
Meetings booked with the right decision-makers and kept in sync with your calendar and CRM. The deliverable is a confirmed calendar of meetings with decision-makers, used to give your sales team a steady diary of conversations; it suits businesses that win work through meetings rather than cold calls alone.
Our Technology
Powered by Our Own Technology
Most BPO providers rent their tools. Ours run on Syntrivo’s own stack — the same products we sell. Your campaigns run on our BPO Dialer for high-connect calling, our CRM so no lead or follow-up is ever lost, and AI Voice Bots for routine call volume. You see recordings, dashboards and reports — not excuses. And because the same company builds the dialer and CRM your team works on, your process and your tools are never pulling in different directions. The deliverable is one connected set of tools and a trained team working in them, used to run calling, support and follow-up without separate systems; it suits businesses that want operations and reporting in one place.
Simple 3 Steps Questions
Share Your Requirement
Tell us the process you want handled, your volumes and your goals.
We Set Up Your Team & Tools
Agents are trained on your process, and the dialer and CRM are configured for your campaign.
Go Live & Scale
Operations start with regular reporting and quality checks, and the team scales up or down with your demand.
Frequently Asked Questions
What BPO services does Syntrivo offer?
We handle outbound calling campaigns, inbound customer support, lead generation and qualification, and appointment setting — for sales-led and support-led teams across industries. Each service can run on its own or together, so a business can start with one need, such as outbound calling, and add support or appointment setting later.
Do we need to buy any software to start?
No. Your campaigns run on Syntrivo’s own cloud BPO dialer and CRM, so there is no separate software purchase needed to get started. Agents work in the same system you will see in reports, so call outcomes, follow-ups and notes stay in one place from day one.
Can you work with our existing CRM or tools?
Yes. Our platform connects with popular CRM systems and business applications through integrations and APIs, so your data stays in the tools your team already uses. That way leads, call notes and appointments are not copied by hand between systems, and your team keeps working in the tools it already knows.
How do we check the quality of calls?
Every call is recorded and visible through dashboards and reports, so you can review conversations, track outcomes, and measure performance at any time. Recordings and outcome summaries also make it easier to spot coaching points and to agree what good looks like for future calls.
How do we get started?
Share your requirement through the contact form or call us. Our team will understand your process and volumes, and propose a plan with the right team size and setup. It helps to share your target audience, call volumes and any scripts or lists you already use, so the setup matches how you already work.
